US Post Office in 1325 Autumn Avenue

Customer Reviews about US Post Office:

• ★ ☆ ☆ ☆ ☆
  I am a 'DAILY' business customer and I spend hundreds of dollars a week in postage. However, today, as I walk in the door, knowing well that this location closes at 5:30, Ms. Bobbie announces to me, "We're closed, look at the time!" Immediately, I stopped to look at my phone which shows 5:29. Really? And I thought we were friends? But today you talk to me with that tone and attitude? Just what do you think I was doing all the way there busting my butt to get through traffic as I do every day supporting OUR USPS? I was staring at the clock in the truck, hoping I would make it before 5:30 because I know how adamant you are about locking the door right at 5:30! It takes approximately 2 minutes for them to scan my 2 buckets of packages. Well maybe I'm wrong, since I expected a clerk to work an extra minute or so after closing, but today's Monday, and I did the best I could to get everything out yet leaving an order on the shelf I knew I couldn't pack in time. Her statement was simply just one more very loud and clear, "WE DON'T CARE!!!" which is what I actually see and experience often, since I get to watch the clerks serving customers an average of 15 minutes a day, or at least an hour a week, while I wait to be served. Unfortunately, if confronted regarding this review, she will probably just walk away thinking, "You got that right, I DON'T CARE!" and nothing will change. That's just what kind of business our post office has turned into. They ask for surveys every day, but nothing changes. I've encountered too many problems with this I DON'T CARE attitude from the elderly window clerks at this post office. They need to keep replacing them with younger people, who seem to at least act like they know the job is more than clocking in and out while they try to consistently show respect to customers as though they really do appreciate our business . . . not sweet one day, and rude the next! Or maybe the old-timers just need to be retrained? Most businesses that know proper business etiquette close 5 minutes after closing time, because they truly DO CARE about their customers. So what do I do next, drive out to Collierville where they stay open later? Or just go drop the goods off at the downtown dock and take the risk some of the packages getting lost tonight as they usually do when they're not scanned in?
  By Jay Beene, December 12, 2016
• ★ ★ ★ ★ ★
  I rarely have to wait long in line. They move right along. Will miss Bruce when he retires. Last time there on May 13 2017, I was waiting in line and Glenda pulled me out and helped me with the automated postal pkg sending. She was extremely nice and helpful.
  By Leeann Ashworth, November 05, 2016

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